Whether it is a product or a service, customer satisfaction is the most important factor. If the customer cannot be satisfied, it will be replaced by another company. Industries that provide various services must be vigilant because a special attitude plays an important role in attracting and retaining customers. Whether the buyer is satisfied after the purchase depends on the performance of the offer related to the buyer’s expectations. Generally, satisfaction is the feeling of pleasure or disappointment that people produce after comparing the perceived performance of a product with the expected value. If the Le Mars Transport company’s performance does not meet expectations under any circumstances, customers will feel dissatisfied. The consumer is happy when the result meets the expectations. The customer would be very happy if the result achieves the expectations.
Transport is an essential destination from the early days. The mobility of people and materials has, especially today, become one of the largest needs to be fully met in the society and economy as a whole. This means that without a transportation management system, the entire economy will stall. Transportation helps bridge the gap between manufacturers, suppliers, industrial users and commuters. It is important to note that there has not been much success in manufacturing, the distribution of goods and services, including the movement of people without transportation. Transportation accounts for one-third of the logistics cost, and the transportation system greatly affects the performance of the logistics system.
For many years, human beings have attached great importance to transportation, so a variety of transportation methods have been developed to facilitate the transportation of people and materials. The choice of shipping method will largely depend on the price, time, delivery time, conditions and destination, customer patronage, and past purchase satisfaction.
Types of Transport provided by Le Mars Transport:
- Road transportation: Road transportation is a very fast way of short-distance transportation. Bus and truck services may be frequent. This is not possible in other modes of transportation. Road transportation takes less time to transport goods from one place to another, so it can help businessmen increase their turnover. It is more flexible than other modes of transportation. It provides comprehensive services for businessmen.
- Railway transportation: Railway can transport people and goods over long distances. Only railway transportation can cope with the transportation of heavy machinery and materials. Weather changes will not affect the railway. Compared with other modes of transportation, railway transportation is safer. This is more conventional. It is the cheapest way to transport large cargo over long distances.
- Water transportation: In water transportation, no initial investment is required, and maintenance costs are lower. On natural waterways such as rivers and oceans, transportation costs are lower. However, this mode of transportation faces greater risks of storms and other marine hazards.
- Air transportation: Air transportation is most suitable for carrying perishable goods and requires fast delivery. It is also suitable for high-value light commodities such as gold, diamonds, and jewelry. It provides regular, convenient, efficient, and fast service. Air transportation helps to transport goods to areas that cannot be reached by any other means of transportation.
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